Customer service professions in the near future Customer service has been in a state of flux lately. Internet and electronic media have slowly taken over phones and operators, becoming the main means of…
Ways to a better customer service In today's competition of companies, the client's satisfaction with…
How do you know you need new customers? You surly know how delicate matter it is when you are too dependent on one…
It happens in companies where sales and marketing work separately. It…
If you focus on solving customers problems only after they turn to you, you…
Getting a new customer is ten times as expensive as retaining an existing…
The right questions to receive customer feedback If you monitor client satisfaction, and yet many clients tend to switch…
Customer service needs to be continously improved. Not only due to changing…
The holiday period proves the best in B2C, if your customer service really…
5 most common mistakes in customer service During the pre-Christmas period, companies are busy with crowds of…
When it's time to get rid of your client An agency will do a lot for a client. But what if in terms of ROI you will…
Every company has or had a client with whom everyone hopes that if they…
What to keep in mind for online customer support Online customer service (online chat) is becoming increasingly popular with…
