Your query "Veden" has returned 1159 articles.
9 ideas for improving a call center's performanceA contact center's results are very much dependent on who the leader is and on the agents' mental state. The role of phone operators is very difficult, because they must be empathetic, positive,…
In the footsteps of cave people, or What we can learn from them?Human beings may have evolved throughout the centuries but many of our basic needs for a healthy life have remained unchanged: sleep, food, sunshine, physical activity, contact with other people.…
8 mistakes recruiters should avoidInefficient recruitment may prove costly in more ways than one, so it pays from time to time to review the process in order to make it more effective especially as it might require only a minor…
Creative workers need leadership instead of freedomTeam management is demanding at the best of times but becomes even more complicated when the work requires high levels of creativity. Then, in addition to the standard leadership skills, a manager…
Sometimes a phone call with a client or prospect takes an unexpected direction and the person starts confiding in you. They can either be angry that something is not working or frustrated or sad.…
What does the color of your car say about you?The color of your car says a lot, not only about your personal taste, but also about your personality. There are, however, significant differences in what the color says about men and women. This…
The wittiest TED talks of all timeSummer is in full swing and you want to use your free time to relax. Doing nothing, however, is not your style. If you would like some fun as well as learning something new, finding interesting…
Do not hire arrogant foolsSuccessful recruitment requires discipline. You should know the specific skills and behaviours your organisation needs to succeed at individual positions. Then you must be able to assess whether your…
Robert Hogan: Emotionnal intelligence may harm leadersIn the first part of the interview with Robert Hogan, we learned what it takes to collect data while testing the personality traits of employees. We also read about the enormous progress of human…
Robert Hogan: Winners win and losers loseIcon in the field of organizational psychology or the father of professional psychodiagnostics. These are the most common tiles of Robert Hogan, president and founder of Hogan Assessment Systems, who…
Study: Banks lag behind in the use of digital technologyDigital technologies such as data analysis, mobility, video communication and virtualised operating models, bring new market potential to the financial sector. A new study by Cisco entitled Roadmap to…
Recruiting: What you don't know you're doing wrongCognitive bias is a term used in psychology which refers to unconscious thought processes that lead us to make incorrect judgments. It causes prejudices and stereotypical behavior. For some internal…
Do not confuse talent with complianceCompanies repeatedly talk about problems with acquiring and keeping the right "talent". They speak about individuals who can change ingrained orders for the better. In fact, however, they confuse…
Negotiating in haste makes wasteThinking about negotiating raises negative emotions in most people. They perceive it as an uncomfortable affair they would sooner avoid and if they do have to negotiate, they try to deal with it as…
Talent does not exist, success requires practiceEverybody sometimes wonders why we have not become top scientists, artists, athletes or world-class experts in our fields. We tend to answer this question by stating that we lack talent. Others were…
