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Automation and jobs: how institutions must changeWith the technology currently available, about one-third of the activities in 60% of all jobs could be automated today. That, however, does not mean millions of jobs will be gone tomorrow. Automation…
5 tricks to keep you from getting stressed when selling over the phoneTelesales is a source of bad moods and stress for many salespeople. Stress and a negative attitude lead to bad reactions on the part of prospects, followed by bad results, and consequently to an even…
Board chairs across Europe (2/2): Shareholders and board meetingsBritish chairs invest much energy in relations with shareholders and the board. They take care of the smooth induction of new board members and fine-tune the agenda. Belgian chairs for their part…
How to redesign your business: The human perspectiveEvery real change has two elements: transactional (deals with processes and outcomes) and transformational (deals with the human element – people). Both these aspects of change must work, otherwise…
Board chairs across Europe (1/2): How they deal with their teamEven if you lead a senior management team, it may happen that one of your colleagues will be difficult to deal with. If someone repeatedly uses inappropriate language or behaves in a very cantankerous…
Outsiders in the team: how to manage themThe roots of estrangement of outsiders might stem from their inability to adapt to the habits and rules of their workplace community. Often these people have experienced stress during childhood and…
Five ways of making telephone sales more effectiveWhen it comes to all the different types of sales, cold calling is by far the least popular. Salespeople do not like calling prospects, especially ones with whom they have not yet been in touch and…
Study: Companies can no longer just consume "ready-made" human capitalThe world has so far managed to develop 62% of its human capital. Therefore, each country is overlooking or misusing 38% of the available talent. The ability to develop and use human capital…
Siloes in companies harm the business (1/2)Each division should discover the same insight for itself? No, there is no time for that. An organisation which consists of siloed structures and thinking will always be desperately slow, unprepared…
Managers and recruiters don't have to hate each otherCooperation of recruiters and hiring managers is not always easy but, since this cooperation is crucial for the final outcome of recruitment, it should be transparent and without unnecessary…
The problem of workplace problems"Don't bring me problems, bring solutions," managers often tell their staff. Thus they try not only to reduce the number of unnecessary complaints but, above all, to give subordinates more power and…
What to focus on to make your customers return to youTurning your customers into loyal customers is not easy. If your customer has a negative experience, you very often simply never get a second chance. Of course, you need to make your customer's…
Some surprising tips for being more productiveBad time management, when you are pressed for time and under permanent stress, may have several very serious effects on you. First, if you fail to plan your work properly, it becomes less efficient.…
Can organizational psychologists help your business?The decision to hire or employ an organizational psychologist depends on your companys size and what you want him or her to do. So what value can a psychologist bring to your company?
Overcoming unproductive daysIt is a fact of life that some days are better than others. If are experiencing one of those days when nothing seems to be going as it should, there are some things you can do to overcome your…
