Build a client-centric customer service in six steps
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What is the ultimate goal of customer service? To create a corporate culture that has the client at…
Build a client-centric customer service in six stepsWhat is the ultimate goal of customer service? To create a corporate culture that has the client at…
More satisfied clients and employees: Not-so-obvious advantages of having excellent customer serviceIt is a well-known fact that customer service plays an important role in how clients see the company…
Four pieces of advice on how to offer clients a new, not yet established productSelling a new, unprecedented product to clients in an efficient way is in may respects a more…
No more fear of selling over the phone: How you can increase your success rate in five stepsWhen considering all the different types of sales, cold calling is by far the least popular.…
Qualitative and quantitative added value: How to use it in salesIn any business sector, you will always be in constant battle with your competition. Clients will…
What financial resources does the client have at their disposal? Questions to help you find outThe question of budget is crucial for everyone involved in a business meeting. In the B2B sector,…
Four stupid questions salespeople often ask prospects but should be avoidedAsking the right questions is essential in order to interact efficiently with prospects, given that…
Affluent clientele: How to sell to VIP clientsDealing with rich customers often makes salespeople uneasy. Whether you are into B2B or B2C sales,…
When a prospect says that they need to think the offer through. What should you do next?This a frequent way the prospect rejects the offer of a salesperson without saying it openly. Saying…
Why salespeople need to take care of their appearanceThe way you dress has a proven and clear impact on how people see you, on your career and on your…
What not to ask: Questions you should not ask during a sales meetingSuitable questions are important for the success of a business meeting, but it is equally important…
Tips on how to increase client satisfaction through customer serviceThe quality of customer service plays a crucial role in clients' overall satisfaction. This is why…