Your query "Veden" has returned 1226 articles.
Choose your leadership style (1/2): Two basic stylesThe majority of skilled work nowadays is done in teams. Working in a team, however, can be difficult. Some colleagues may choose not to make any real effort, so their share of the work is then done…
Study: Global gender gap in 2017The past 11 years, during which the World Economic Forum has been measuring the gender gap in the world, have seen only a slight shift towards equality. Moreover, in 2017 for the first time the…
Four things you should ask in a survey for call centre customersThe success rate of a call centre and its individual agents can be measured in numerous ways. Besides purely quantitative parameters, such as length of call and number of follow-up calls, there also…
Most common project management mythsThe fact that someone has Project Manager on their business card doesn't mean they manage a project. The job title simply looks better than "Assistant" and often even better than "Consultant".…
The perfect brand: Adapting to customersBrand loyalty is becoming obsolete, so you need to keep evolving if you want to keep your customers. With digitization, you can make quick evaluations and identify actions that must be taken.
Four phases of burnout: How to diagnose burnout syndrome in timeBurnout syndrome affects all professions, but mostly those with high levels of stress. Of course, it also affects sales professions, positions in call centres and workers in customer service.
How Nokia failed (2/2): Decline of NokiaThe previous article described how the success of Nokia emerged. Now we will see how the CEO wanted to do something about agility and entrepreneurialism being erased by rapid growth after 2001.
Czech company cars of the year 2017At the end of 20167, the Czech Company Car of the Year winners were announced at the 9th annual ALD Automotive Fleet Awards gala evening.
How Nokia failed (1/2): Leader on the marketIt took less than 10 years for Nokia to take the lead in the mobile phone revolution, gaining a market share of over 40 percent. Eventually, the mobile phone section of the business was acquired in…
How to be remarkably charismaticCharismatic people exude confidence, and people are very willing to trust people who are confident. Surprisingly, showing confidence has more of an impact on establishing trust than your past…
Guidelines to online chat with customersAs modern technologies keep developing, it's only logical that an increasing number of clients demand the possibility to communicate with a customer service agent via chat. And that's why more and…
Personalisation and being human: the individual approach is now crucial in the world of sales. The winners are those companies that manage to make their clients feel comfortable and at home when…
A company where employees are hired and fired by colleaguesThe German internet telephone services provider Sipgate based in Düsseldorf employs 120 people. It does not, however, have a traditional HR department. Even though all employee-related issues are…
Perpetual state of action: How to improve your life for goodTaking action to build up your self-confidence is a no-brainer. There are always unexpected curves on the road to success, but if you follow these steps, you'll gain personalized knowledge and get…
Wealth management in the years to come (1/2)Investors nowadays are increasingly knowledgeable: they know what they want and also what they are afraid of. Advisors have understood that wealth management is not about investments but about the…
