CustomerThink

http://www.customerthink.com

US website focused on customer care

Articles from this source (197)

4 resolutions for contact centres for the year 2019

29.1.2019 

Fear – the no. 1 obstacle to success in business

14.1.2019 

Six personal qualities every customer service agent must have

11.1.2019 

The advantages of a heterogeneous business team

28.12.2018 

Six deadly sins of dealing with an angry client

14.11.2018 

How to be in a client's good graces again through customer service

31.10.2018 

6 tips for creating a company culture focused on innovation

26.10.2018 

Four statistics that show how important emotions are in clients' decision-making

26.9.2018 

Why you shouldn't underestimate the connection of customer service to sales

24.9.2018 

The pyramid of priorities and needs of B2B clients

30.7.2018 

Exaggerated personalization can drive customers away

24.7.2018 

Three ways of anticipating problems in customer service

20.7.2018 

Millennials and their expectations about customer service

28.6.2018 

3 steps towards customer service that exceeds clients' expectations

18.6.2018 

Four steps towards retaining your millennial customers

11.6.2018 

5 parameters that define your ideal B2B client

18.5.2018 

Tricks to remember people's names

15.5.2018 

Three trends in retail for 2018

11.5.2018 

How to become a better sales rep for your clients

7.5.2018 

How to react to positive and negative comments of clients

18.4.2018 

Simple tricks to improve your sales results immediately

20.3.2018 

Five characteristics of customer service that ensure a loyal clientele

2.2.2018 

Four phases of burnout: How to diagnose burnout syndrome in time

15.1.2018 

Trends in retail selling for 2018

8.12.2017 

Follow these 3 steps and you will never have another angry client

20.11.2017 

Account based marketing: What is it and how is it done?

18.10.2017 

Trends in customer service that came to light in 2017

10.10.2017 

The five most common systemic errors in customer service

27.9.2017 

Tips on making customer service human

20.9.2017 

Save resources on customer service

5.9.2017