Ignoring the psychological state of the client
According to CustomerThink, employees often think that if they ignore an angry client and deal with them in a standard way, their emotions will magically disappear. However, this attitude usually makes the customer even angrier.
Inability to solve the problem
Whether it's due to not having proper authority or due to the fact that the problem simply can't be solved quickly, if there is a problem and you can't solve it, there's something wrong.
Not giving the option of an alternative solution
If the problem can't be solved, the company must always offer an alternative solution that will satisfy the customer.
Dealing with problems superficially
You can't just make cosmetic changes to the the client's problems. Even though it takes more effort, go in depth, get to the bottom of the problem and solve it once and for all so that the client doesn't have to come back with the same problem again soon.
Allocating duties to the client
It's a fatal mistake to try to give the customer tasks. For instance, if they have to get in touch with a colleague of yours and tell them about the problem again, the customer has the right to be angry because that's your job. The whole process must be simple, and with no tssks for the client.
Forgetting the customer
If you solve the problem in one way or another, you wave goodbye to the client and you're no longer interested in them, you show that you don't value them much. After some time, get in touch with the customer and find out if everything is ok.
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