Online customer service (online chat) is becoming increasingly popular with customers. However, it…
Unhappy customers can be divided into a group of those, who leave in silence, and a second group…
Varicent Software announced the results of a five-year analysis, which showed very clearly the main…
Sooner or later it just happens: Something goes wrong and it makes your customer angry. An…
Relationships with customers can be enhanced by a firm's pro-active approach. Sometimes some of such…
Sometimes customers simply disappear. They do not complain, but simply live on without you. They…
During uncertain times different rules apply for the acquisition and retaining of customers. Let's…
Products delivered. So what's next? Now it is the time to secure customer loyalty and an opportunity…
One of the reporters of ClickZ came up with an interesting finding during a family vacation with his…
