Patience
A lot of sales people have written on their forehead that they want to make a deal. That makes their counterpart too careful. He knows that if they are hesitant, they are likely to achieve a better outcome. So be patient.
Questions
Ask questions so that you clarify the needs of your counterpart. Well-aimed question can stir up many thoughts and ideas, which help you to understand them. Focus on areas with which you can help.
Listening
Listen carefully. Think well about your reply. Do not interrupt. Everything is a matter of further discussion, which must develop gradually. Be open.
Maximizing profits through effective sales process
A formalized sales process will help you take advantage of available sales analytics and use them to prepare sales strategies.
Clear communication
Beware of technical terms and slang. Your role is to explain! Complex language can create communication barriers.
Neutrality
Avoid judgments. Speak neutral language, simply describe things. You're not a teacher, rather someone who can help find a solution to the problem.
Inventiveness
It's worth especially when negotiating the price. Offer better freight rates, special packages, extended payment terms, etc. Emphasize that these exceptions represent added value and savings.
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