Take the specifics of the client into consideration.
According to the HubSpot company blog, the history of interaction between the company and the client and other specific data should always be taken into consideration. And this is even more important when it comes to solving problems. The solution must be tailor-made to suit the customer.
Use clear communication
Don't use vague phrases, don't dodge interaction with the client and don't try to trivialize the whole thing. Your communication is expected to be effective and crystal clear.
Say you're sorry
During conflict resolution, often the most important thing the customer expects from the company never occurs: an honest apology and the measures you will take so that the problem never happens again.
Listen to the customer
A client who feels like a victim of injustice often just needs to be listened to. So listen to the client, don't interrupt and let them tell you what they need to to feel they're being understood.
Make sure everything is all right
Contact the client yourself after solving the problem to make sure that everything is all right and that no other related, or unrelated, problems occurred.
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