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Eight innovative ideas for improving the performance of call centre agents

Teams that communicate with clients over the phone require constant motivation. No matter if it's…

Tips for increasing the productivity of a telephone contact center

In this article, we will show you the most effective tips on how to increase the productivity and…

7 things that a call centre agent must never say to a client

Keeping emotions in check might be difficult when talking to certain clients. But still, it's…

Psychologists advise: 6 tricks on how to do telephone sales

 Telephone selling can be a very efficient selling tool if the salesperson knows how to do it. New…

The 3 most common problems when calling prospects

When calling leads, it quite often happens that the phone call does not go as planned. Stressful…

6 phrases to start your first phone call with a B2B prospect

Even in B2B sales, the first contact with a prospect often happens over the phone. But the person…

A call centre agent dictionary: 20 positive words and their use in sentences

A call centre agent in contact with clients cannot influence many things. But what they can have an…

The dos and don'ts of first time calling

Despite all modern technologies and the Internet, phone calls still represent one of the most…

6 tips on how not to put too much pressure on a client over the phone

Telephone sales is often seen as obsolete and too invasive a sales tool. But even today, phone…

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