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Robots will not replace a human in customer service, nor will a pandemic change thatIn recent months, the market has seen a huge increase in the use of digital and automated customer service channels. The conclusions of a number of studies show that this trend may have an…
Six reasons why you don't use your to-do list: so what's the point of it?A to-do list is one of the basic tools to help manage time more efficiently. However, it is interesting how many people create "to-do" sheets, but then do not use them. Here are some of the reasons…
Study: When will people start preparing for the "new normal"?In the early stages of the coronavirus pandemic, many companies practically forced staff to adopt entirely new approaches to work. It's amazing how many of them were able to adapt quickly. On the…
Study: If you want to encourage creativity, try playing video gamesVideo games that promote creative freedom can increase a person's creativity under certain conditions. An experimental study conducted by researchers from the University of Iowa compared the effect of…
5 reasons why your site sabotages the success of your ads on GoogleYou have read all the instructions. You've spent countless hours on targeting demographics, creating the perfect text for your ads, and fine-tuning your campaigns. In fact, you're doing everything you…
Preparing a presentation: do not overwhelm the audience with ballastOne of the most common mistakes made by speakers or managers during a presentation is a tendency to overload the speech with information. However, it is definitely not true that the more information…
COVID-19 is changing the purchasing behavior of your target customers"We live in unprecedented times." This is probably a sentence you have heard many times since the outbreak of the pandemic. Thinking about the "new normal" is changing the way we act and the things we…
Simple exercises that will prepare you for a presentation in a virtual spaceThe ability to communicate clearly and persuasively with audiences by digital means is now more important than ever. Compared to physical presence, however, such interaction is more demanding:…
Safety first: how to avoid workplace accidents?Even a small accident at the workplace can have a serious impact on both the company and the life of the employee concerned. Statistically, the most common consequences of minor accidents and injuries…
Be careful when creating a "post-pandemic" strategyLet's take fictional Company A as an example. When a pandemic occurred, fear spread to the highest echelons. For years, management had been repurchasing shares to improve financial performance and…
Is home office consistent with your organisation's culture?There is no doubt that interest in home office will increase among employees in many organisations even after the end of the pandemic. However, not every organisational culture is currently ready for…
Hard work is not the best way to deal with pressure and stressIt is a common myth that longer working hours and more tasks will help increase work efficiency, even if stress studies show that performance does not always improve due to more pressure. Especially…
Prepare your online marketing strategy for the impending recessionOne of the worst economic downturns in recent history awaits us. Companies with good supplier relationships and strong distribution management are well prepared to take swift action in response to…
First U.S. oil bound for Belarus reaches EuropeBelarus is nearly completely dependent on oil supplies from Russia. As there is a pipeline from Belarus to Russian oil fields, oil import from Russia is the cheapest option for Belarus. On 1 January,…
Ten quotes about leadership to inspire youWe each learn through our own practice; nonetheless, suggestions from those who wore the leader's coat many years before us can still be highly beneficial. So allow yourself to be inspired by ten…
