Robots will not replace a human in customer service, nor will a pandemic change that

21.7.2020

In recent months, the market has seen a huge increase in the use of digital and automated customer service channels. The conclusions of a number of studies show that this trend may have an accelerating tendency, but human contact with the customer is unlikely to be replaced.

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Robots will not replace a human in customer service, nor will a pandemic change that

Do you want to read the whole article?Get a subscription for free or from CZK 58 per month

Do you want to read the whole article?
Get a subscription for free or from CZK 58 per month