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The 7 deadly sins of customer care

As in many other fields, customer service also has its own seven deadly sins. If you expose your…

4 secrets of great customer service

Customer service keeps changing with clients' expectations and requirements. It still plays an…

4 types of clients that you must know how to deal with in customer service

Dealing with customers in customer service can sometimes be frustrating because it seems that every…

3 basic client types and how they manifest themselves in customer service

There are some clients who are liked by salespeople. Other clients drive them crazy. In order to get…

4 benefits of having an outstanding customer service

It's a well-known fact that customer service plays an important role in how clients see a company as…

What should you do when a client gets angry?

This is a tricky question that has probably gone hand in hand with customer service from the…

Young customers: Demands and expectations

Young people have always been and will always be bearers of the desire for change, innovation and…

6 basic points in the „lifetime“ of a client

The cycle that a new customer goes through can be, in multiple variations, roughly defined into six…

Unorthodox ways of getting to know how your clients think

Every business person and service provider would be happy if they could see inside their clients'…

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