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How to respond to negative comments

If you have successful on social media, one day it will happen: A negative comment will appear and…

The most common sales objection: "We already have something similar"

"I already have something like that," or "we are talking to someone about this product" are the most…

When should you fire a client?

The best practice is obviously an effort to retain customers. But the fact is that there are cases…

Poor listening means lost sales

Why customers do not buy? Maybe because you are not listening properly. See the most common…

Are you dealing with a potential client, or wasting your time?

The only thing worse than a quiet office without the phone ringing, is wasting your time with…

When customer makes a mistake

Something does not go right on your client's side, and they accuse you immediately. Then it turns…

10 things customers really don't want to hear

"I was surprised that you have not heard about the product." It's like saying that the customer is…

3 steps to save the deal

If you are coming to closing a sale, but things have unexpectedly changed, do not give up. It can be…

How to go back to the topic

A common situation at a sales meeting, which intially seemed to progress well: The potential client…

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