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Four phases of burnout: How to diagnose burnout syndrome in timeBurnout syndrome affects all professions, but mostly those with high levels of stress. Of course, it also affects sales professions, positions in call centres and workers in customer service.
Do you wish to improve the efficiency of your system of customer care quickly and make your clients satisfied? Here are several time-tested pieces of advice to make it happen.
There are many ways to look at customer service. No matter whether you think the most important thing is efficiency, speed, customer experience or benefit for the business activities of the company,…
Guidelines to online chat with customersAs modern technologies keep developing, it's only logical that an increasing number of clients demand the possibility to communicate with a customer service agent via chat. And that's why more and…
Advice for those who have blundered badly in customer serviceMistakes happen. This is natural. However, it is also natural that such mistakes have corresponding consequences. When it comes to customer service, one mistake can ruin years of building a good…
There are numerous articles on handling an angry customer. They deal with how you should talk to them, what to say, how to set up cooperation for the future and what to avoid so as not to anger the…
Ten inspiring quotes about customer serviceCustomer service and its quality are increasingly important. Customers have high expectations and companies try to meet their demands and offer something extra because this is often the only…
5 tips on making your clients' lives easierMany companies think about how to best meet the demands of their clients and how to make their customers loyal. The answer to this question is: Make your clients' lives easier. The more simple the…
6 sentences that show empathyThe relationship between a business person and a client is a delicate one. You have work on it with a view to the long term and to build a rapport. One way to get the client to trust you is to show…
Four techniques of the best sellers over the phoneSelling effectively by telephone is a real art. But it is one that can be learned. Here we present four tricks that are used by the best phone salespeople.
How to avoid silent moments when talking to a client"Dead air time" during phone conversations with clients refers to a situation in which the company representative is doing something and there is a significant pause in which nothing happens from a…
Trends in customer service that came to light in 2017The year 2017 hasn't even come to a close, and yet we can already say what the year's new trends are in customer service. We should take an interest because those who fail to follow these trends in…
Managers responsible for customer service often can't see that a problem is the result of a deeper systemic error within the customer service system. By handling only a part of the problem, only…
Tips on making customer service humanThere has already been a lot said in our articles about the importance of customer service in connection to customer loyalty and satisfaction. Despite all the modern technologies and new systems,…
6 top tips for excellent customer serviceIn some cases, it is necessary to go back to basics. So today we will present the six most basic and most important tips on what customer service should look like. This should be the essence of your…
