5 phrases to avoid when dealing with customers
Do you want to discourage customers once and for all? Then do not respond adequately to their questions or do not take their problems seriously. Customers need to be heard and understood. So avoid…
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Do you want to discourage customers once and for all? Then do not respond adequately to their questions or do not take their problems seriously. Customers need to be heard and understood. So avoid…
Salespeople often think that they communicate with customer clearly and effectively. But it is not always true and salespeople lose their trust. During your sales communication you should be focused…
Finding the ideal customers is not easy, but it is a very important activity. Wasting your energy on the wrong subjects will negatively affect your company. If you invest your time and energy into the…
There are a few sentences no customer wants to hear and you should respect that. Use word "no" only occasions where you cannot avoid it. Usually you can exchange it with something else. The more the…
Companies selling their goods or services to customers know very well that to be successful, they have to convince customers that their brand is part of the customer's life. To this end they use…
Even the best customers can get into financial problems from time to time and not pay their bills. If you do not want to damage your business relationship because the customer is important to you, be…
What sells your product or service is not data but emotions. If you want to catch your audience's interest, tell them the story of your previous customer. Describe their problems and previous…
More than ever, customers do not buy products because of the company, but because of actual people. So your story, expertise, experience and vision will be very helpful in the sales efforts. Create a…
Your response to different types of skepticism varies according to the different types of customers. The important thing is to keep the discussion personal and explain everything to the customer. It…
Do you have a lot of meetings during the day either with your team or with your clients? It is often not easy to effectively manage the time. If you learn to, your work effectiveness will increase and…
Business travel is an effective way of cooperating with new clients, closing sales and helping your business grow. But traveling can also have the opposite effect. It is not free and due to frequent…
Is it you or the buyer who makes commitments? Many salespeople put themselves into the making commitments group. The traditional sales technique has us believe that this is correct. But this way of…
Words are powerful and during your sales efforts you should constantly think about them. Especially at the beginning of your sales negotiating, choose your words carefully and do not waste them. It is…
Often in their attempts to sell, salespeople fall into the trap of taking over the conversation. Even when a salesperson stops this not very effective selling habit and lets the customer talk, the…
Do you have problems successfully closing your sales? Salespeople often repeat mistakes and you may be doing the same without realising it. If you want to be a successful salesperson, remember that…