Sales News

AI can prepare a customer success plan in half an hour, but it cannot take over the relationship or complex decisions

15 hours ago.

Customer success staff often move between technical support, renewals and finding ways to increase the value a client gets from the service. AI can shorten preparation and create the first draft of a…

For complex services, human help can increase conversion even among customers who prefer to research on their own first

20.8.2026

Customers can vet a salesperson with AI before ever allowing a pitch

18.8.2026

A customer move is a strong buying signal, but brands often notice it only after the customer leaves

13.8.2026

Spreadsheets and Workarounds Show That the Sales Team Has Outgrown Its Current CRM

11.8.2026

Customers Do Not Want a More Complex Loyalty Programme but Reliable Recognition and Easier Service

4.8.2026

Rushed Deployment of Customer Service Tools Can Increase Costs and Damage Trust

6.8.2026

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